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Customer Care
Customer care is important to us. We take the time to listen to you and develop strategies that resonate with your target audience. Our skilled design team is committed to providing personalized attention and innovative solutions that drive results. Whether you’re launching a new campaign or seeking to enhance your brand's visibility, we are here to support you every step of the way. Reach out today to discover how we can work together for your success.
The Design Process
When you have requested the service of our design team to make your advertisement, a proof of your artwork will be sent to you via email for your approval or any amendments you wish to make.
All Proofed artwork will carry the PROOF watermark, which will not appear on the final published advertisement.
Copyright
Copyrights of your artwork, may be purchased to be used elsewhere for a one-off fee of £10. Get in contact with us for further information.
Additional Costs
There is a 20% VAT that will be added onto the cost of printing your artwork. This is a standard tax applied by the government on all goods and services, including printing. It is important to note that this tax is subject to change based on government regulations and the location where the artwork will be printed. Please check with your original salesperson for more detailed information about VAT and any other additional costs that may apply.
(Registered Charities are Exempt from 20% VAT)
Who should I contact if I have any questions about the artwork guidelines?
If you have any questions or concerns about the guidelines for submitting artwork, please reach out to the salesperson who originally assisted you with your submission. They will be able to provide more information and assist you with any questions you may have.
Deadlines
If you’re providing your own artwork, it’s your responsibility to send it to us before the deadline we give you. Your sales representative will let you know the exact date.
Your Responsibilities
If you are sending artwork for us to use, It’s up to you to ensure that it complies with copyright laws and does not infringe on anyone else’s rights. We are not responsible for any errors, omissions, or legal issues related to the content you submit.
Booking & Cancellation Policy
Our Policy
The placing of an order will be deemed to be an acceptance of our Terms and conditions. There is a 14 day cooling off period before the cancellation of booked spaces.
To request an update on your artwork, or for any questions regarding your order, email us at sales@lbpress.co.uk
How do I track my order?
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